Field Service Engineer

C3 Technology Services

Field service engineer

Overview: Under the direct supervision of the Branch Field Service Manager, the Field Service Technician is responsible for properly maintaining a territory of equipment along with maintaining a high level of customer satisfaction through proper communication and maintenance of equipment.


• Service and maintain a full territory of equipment commensurate with experience and training.

• Resolves at least 85% of service calls without assistance upon completion of training and territory assignment.

• Ability to read and interpret schematics and complete all electrical troubleshooting as outlined in the Technical Service Manual and Field Engineering Bulletins to include our complete digital line of products.

• Resolves all normal customer relations' situations and communicates unusual customer situations to a higher level.

• Maintain parts inventory and achieves acceptable levels of inventory control and usages.

• Complete all required administrative functions in an accurate and timely manner.

• Cooperate with fellow workers and management to achieve Branch service goals.

• Keeps Branch Field Service Manager informed of machines performing below standards and report all actions taken toward resolution.

• Perform other duties as requested by the Field Service Manager.


• High School Diploma or equivalent mandatory.

• Technical vocational schooling desirable (electronics or electro-mechanical preferred), or experience in copier repair or repair and maintenance of electronic equipment.

• Must possess strong communication skills and mechanical aptitude.

• Certifications on various Canon and Sharp MFP models highly preferred.

• Knowledge of Windows and Microsoft Office software products preferred.

• Valid drivers license.


• Must be able to travel locally on a daily basis to various customer sites.

• Requires frequent kneeling and bending and considerable use of hands and tools. Walking great lengths at a time.

• Occasionally requires moving or lifting of up to 50 pounds.

• Must have specific vision abilities required by this job including close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Job Type: Full-time

Required education: High school or equivalent

Required license or certification: Driver's License

Interested candidates please submit cover letter and resumes to with title "Careers at C3"

C3 Technology Services

1536 E Warner,

Santa Ana, CA 92705

Phone. 714-689-1700

Fax. 714-641-2717